App FAQ

• Q: Where can I download the app?

  A: Go to www.supertote.mu/app and follow the instruction. Or you can go on Play Store or APP Store and search for Supertote Bet Builder.

• Q: Do I need an account at Supertote to be able to use the App?

  A: Yes, you need to have a registered supertote account to be able to place bets. If you don’t have one go to www.supertote.mu/register/.

• Q: Is WIFI or Mobile Data required to use the App?

  A: It is not required to have WIFI or Mobile Data “on” to place bets. But they are required only for the following features:

  1. Check balance (at the bottom of the app)
  2. Update the runners/Jockey’s name for the current Raceday.
  3. Used for the 3 dot options (Deposit funds, Withdraw Funds, View Bets and View Racecard)

• Q: How much does it cost to place a bet?

  A: The Supertote Bet Builder will convert your selection into a text message and local SMS rate will apply which is currently 0.60 cents for Mauritius.

• Q: Can I use the App if I have XXX Provider?

  A: In Mauritius the providers Emtel, MY.T Mobile and Chilli can be used to send SMS through the App.

  For punters Outside of Mauritius, We do not currently have an updated list of SMS providers which do work with the App.

  However you can send a message to (+230 5955 4040) if you get an error message, then you can use the SMS App.

• Q: I downloaded the App but I can’t place bets? (IPhone Users only)

  A: If you are an IPhone user betting from outside Mauritius, we have bad news for you; due to Apple restriction, SMS betting through the App is allowed only to Customers currently in Mauritius (Geo-location).

  If you are in Mauritius using IPhone and still face some issues, check the Next FAQ.

• Q: I downloaded the App but I can’t place bets (Android user / IPhone User)

  A: Try the Following:

  1. Check that you have enough credit on your phone to send an SMS.
  2. Verify that you allowed the App to send message. Go on settings, application/Application manager, select the Supertote App and check that permission to send SMS is allowed.

• Q: I have the message “Screen overlay detected” When I click on confirm Bet

  A: Uninstall any application that uses screen overlay feature like “security 360” etc. and try again.

• Q: I placed a bet but I got an error message

  A: Check whether your bet was placed nonetheless by clicking on “view bet”. Else, contact the customer service on 211 8080 for more info.

• Q: The App is bugging a lot, Horse/jockey names are not being displayed

  A: Try the following:

  1. Verify that you have the latest App version. Check at the App footer on the login page for version number. Or go on Play Store, if there is the Update option for the App then proceed to update.
  2. Clear the cache of the App. Go on setting, Application/Application manager, select the Supertote App, click on storage, click on clear Data,/Clear cache. Restart your Phone and check again.

• Q: I can’t download the App from Play Store/App Store

  A: Check that you have enough space on your Phone to accommodate the App.